Reference

What You Need to Know Before You Play

Before you open an account and start depositing via JazzCash, Easypaisa, or Raast, take a moment to understand the terms that govern your use of 1jjj. Access to our platform depends on local law and is available only where permitted in your region.

Account eligibility appliesPakistan access — local law dependentJazzCash, Easypaisa, Raast coveredData handled with careContact us for any dispute
1jjj What You Need to Know Before You Play
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your personal data and payment activity are handled according to standard data-protection practices. We collect only what is necessary to verify your identity and process payments through JazzCash, Easypaisa, or Raast. Data is not sold to third parties and is retained only for as long as required by applicable compliance obligations.

Cookie Policy We use session and analytics cookies to keep your account login active and understand how the lobby is used. You can manage cookie preferences from the settings menu inside your account.
Data Retention Account data, including transaction records tied to your JazzCash or Easypaisa wallet, is retained for the period required under applicable compliance rules and then securely deleted.
Account Security Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings or contact support immediately for a forced password reset.
Data Requests You can request a copy of the personal data we hold on your account at any time. Submit the request through email support with your registered contact details and we will respond within a reasonable timeframe.
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a dispute over a transaction made via JazzCash or Easypaisa, or a request to close your account, our support team handles each case individually. Reach out through any of the channels below and include your registered account details to speed up the process.

Live Chat Use the live chat window inside your 1jjj account for real-time legal queries, account disputes, or wallet verification issues. Available during our staffed support hours.
Email Support Send detailed account or policy questions to our support email. Include your registered mobile number and the payment method involved — JazzCash, Easypaisa, or Raast — for faster handling.
Account Help Centre Log into 1jjj and navigate to Account Settings for self-service options including data access requests, account closure, and transaction history linked to your wallet.

Legal Questions You Actually Ask

These are the questions we hear most from account holders in Pakistan about their rights, data, and what our terms actually mean in practice.

Access depends on local law and is available only where your jurisdiction permits online gaming. It is your responsibility to confirm this before opening an account.

No. Withdrawals must go back to the same payment method used for your deposit — whether that is JazzCash, Easypaisa, or Raast — to satisfy our anti-fraud checks.

Your data is retained for the period required under applicable compliance rules. After that window, personal details are securely deleted. Submit a closure request through live chat or email.

Email our support team with your registered mobile number and account details. We will compile and return your data within a reasonable timeframe, in line with standard data-access practices.

Raise a dispute through live chat or email, quoting the transaction reference. Our compliance team will review the wallet records and respond with a decision in writing.

We may update terms at any time. The version live at 1jjj during your session applies. We aim to notify active account holders of material changes through their registered contact.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.